Woodcote Volunteers are offering regular, free one-to-one advice sessions for local residents who have any queries that arise from using the internet (whether they already have a device or not). These one-to-one advice sessions will last approximately 45 minutes per client and will be held twice a month (see below). Being connected to the internet helps to prevent social isolation and in today’s world it has become an essential tool that enables us to connect with friends and family, make appointments, shop online, pursue interests or play games – amongst many other things.

To book your slot, please call 01491 877749 and leave a voicemail if necessary.  (Please don’t call our office number!) Someone will phone you back to take your details.

To give you an idea of the questions you might have, these are examples of queries that might crop up:

  • Why do I need the internet and how do I get online?
  • Do I need Wi-Fi?
  • I am technophobic – where do I start?
  • How do I send and receive emails/texts/WhatsApp messages?
  • How do I book a GP appointment online?
  • How do I order a repeat prescription online?
  • How do I do an internet search (e.g. Google)?
  • How can I make video calls with my family?
  • How do I manage my passwords?
  • How do I store and manage my digital photos?
  • Data – what is it and how much do I need?
  • How do I backup my data?
  • What about identity theft?
  • I had an issue and my son/daughter/grandchild fixed it.  Now it’s come back and I don’t know what they did!
  • What should I be doing about the end of support for Windows 10?

These are just some of the many issues that might arise and that we can help with. We have recruited a team of friendly, helpful local volunteers who together have a wide range of experience of the digital world.  All are DBS-checked and will do their best to answer your queries, however simple or complex. 

There are a few things we can’t help with, like repairs or setting up online banking. We are also unable to offer help over the phone or in your home – only at the advice sessions. However, we will aim to deal with most other issues – or if we can’t help, to suggest someone who can.

The advice sessions are to be held on the first Saturday and third Thursday of each month in Woodcote Community Centre.The first of these sessions will be at 2-4 pm on Saturday 6th Sept and at 10 am – noon on Thursday 18th Sept.  To book your slot, please call 01491 877749 and leave a voicemail if necessary.  (Please don’t call our office number!) Someone will phone you back to take your details.