Call the office 9.30am – 11am Monday – Friday on: 01491 681171. Outside these hours, a message can be left and you will be called back the following working day (closed bank holidays and over the Christmas period).
When you speak to an office volunteer you will be asked if you are a new or existing client.
New client – You will be asked for your name, address, telephone number(s), details of any disability the driver needs to know about so they can give appropriate assistance, whether you need a wheelchair and permission to keep this information (we ask this for Data Protection law purposes).
New and existing clients – we need:
- details of where you need to go, when and if there are any special requirements for that journey
- to know whether the driver needs to accommodate any special equipment in their car, e.g. wheelchair, walker, etc.
- to know if you will be accompanied by a relative, friend or carer
- details of a second contact in case of emergencies
- to know if you have a Blue Badge (if not, we have them if they are required)
- to know how long the driver may have to wait for you (we understand that this might not always be known by you)
Next steps –
- We find a volunteer driver and give that driver your details
- We call you back to confirm the driver is booked and give you their name
- We’ll let you know the approximate amount of cash needed to have with you to give the driver to cover their expenses – click here for more details.
- The driver will usually call you on the day of the drive to confirm that they will be attending
- The driver will be wearing their ID badge when they come to collect you
Cancellations –
Please let us know as soon as possible if you need to cancel the journey, so we have time to alert the driver before they set off (Remember, the office is only staffed between 9.30am and 11am Monday to Friday).
In the unlikely event that a driver has to cancel due to an emergency or ill health, we will let you know and do our best to find another driver.