Call the office 9.30am – 11am Monday – Friday on: 01491 681171. Outside these hours, a message can be left and you will be called back the following working day (closed bank holidays and over the Christmas period).

When you speak to an office volunteer you will be asked if you are a new or existing client.

New client – You will be asked for your name, address, telephone number(s), details of any disability the driver needs to know about so they can give appropriate assistance, whether you need a wheelchair and permission to keep this information (we ask this for Data Protection law purposes).

New and existing clients – we need:

  • details of where you need to go, when and if there are any special requirements for that journey
  • to know whether the driver needs to accommodate any special equipment in their car, e.g. wheelchair, walker, etc.
  • to know if you will be accompanied by a relative, friend or carer
  • details of a second contact in case of emergencies 
  • to know if you have a Blue Badge (if not, we have them if they are required)
  • to know how long the driver may have to wait for you (we understand that this might not always be known by you)

Next steps – 

  • We enter the details of the drive on our online booking system
  • Drivers are sent a list of all requests daily at noon, Monday to Friday and if they are available they accept a drive
  • The driver will phone you to introduce themselves and make arrangements with you as to the exact time to collect you along with any other information you might want to share, for example, any directions to your home
  • The driver should be able to give you an idea of the cost to you that covers their mileage expenses so you can have the right amount of cash with you
  • The driver will be wearing their ID badge when they come to collect you
  • You can ask the driver for a call the night before to check all is still as planned

Cancellations – 

Please let us know as soon as possible if you need to cancel the journey, so we have time to alert the driver before they set off (Remember, the office is only staffed between 9.30am and 11am Monday to Friday).

In the unlikely event that a driver has to cancel due to an emergency or ill health, we will let you know and do our best to find another driver.